Refund Policy

We publish refund terms before you pay, in plain words, and we honor them.

1. Where to find your refund terms

Refund periods vary by product. Each product’s refund period and any conditions are stated on its sales page and at checkout, before you pay.

2. How to request a refund

Every title in the Advergent portfolio has its own customer support. Write to the support address on your receipt, within your refund period, and include the email you purchased with and the name of the product. This company website does not handle refund requests.

3. How refunds are paid

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the credit. Your access to the product ends when the refund is issued.

4. Payment plans

If you are on a payment plan and receive a refund, we refund the installments you have paid for that product and cancel any that remain.

5. Memberships and subscriptions

You can cancel a membership at any time before your next billing date to stop future charges. Unless a product’s terms say otherwise, payments for billing periods that have already started are not refundable.

6. Live programs

Cohorts and live intensives have limited places, so they may have their own cancellation dates. Those dates are stated on the sales page and at checkout.

7. Before you dispute a charge

Please contact the support team for your product first. Most billing problems can be fixed quickly, and a refund usually reaches you faster than a bank dispute.

8. Your legal rights

This policy does not limit any right you have under the consumer law where you live. Those rights may include, for customers in the European Union and United Kingdom, a right to withdraw from a digital purchase unless you agreed to immediate access at checkout.

9. Company details